HOW LONG IS THE SHIPPING TIME?
Average transit times to the United States: 5 - 15 Business days
Average transit times to International: 15 - 30 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time.
WILL I RECEIVE A TRACKING NUMBER?
We provide a tracking number for every order. Tracking will be available once your product is shipped.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We ship all items with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment. If this happens to you, please contact us via email at firstname.lastname@example.org with your order number and a picture of the damaged product. Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us via email at email@example.com and we will do our best to reply within 2 business days.
(We do not ship to the following countries: North Korea, Sudan, Syria, Cuba, Iran.)